I appreciate Bob's personal attention to my cars problems and for understanding my budget issues. I appreciate being offered alternatives. I have felt cornered and pressured at other shops. Bob got my Civic in quickly and had a man unbolt the wheels and then brought me to the car and showed me that the bell joints and brakes were shot. It was a little pricey to have it all done but Bob explained to me that if I had both repairs done at the same time that it would save me about $150.00 Because the labor for both jobs overlapped. I got a quote at another shop for the front brakes for a tad less than Bob's estimate but it did not include a brake fluid flush and the other guys made no mention of my bell joint problems at all!! Anyway, the Civic still has quite a few overdue maintanence issues that I will go back for when cashflow is better, but I know that the car is at least safe now. It stops well now and no more clunks. I will only let these guys work on my car from now on. Bob's techs have been with him for years and I now know the difference between, and the importance of, having a "career technician" as opposed to a entry level oil change guy inspecting my car.
Thanks Bob & staff for the good work!!