100.0% would refer friends and family to us

1 stars

I would never ever take a vehicle here. They fix things they aren't supposed too. Or say they fix something and charge your card and come to find out it never gets fixed. They also keep credit card numbers on file and freely charge at will whatever they feel like. When it should be warranty work they will charge the card they have on file. I don't know where the good reviews have come from because I have lived in this town for 11 years and I don't know one single person that would be a repeat customer of this place!

Valley Auto Service Center replied:

I BLEIEVE THIS PERSON HAS WRONG SHOP WE DO NOT KEEP CREDIT CARD NR ON FILE , WE DO NO WORK WITH OUT PERMISSION FROM CUSTOMER

WE HONOR OUR WARRANTY THERE IS ANOTHER SHOP ON WEST END WE ARE NOT AFFILATED WITH ,WE ARE THE DOWN TOWN SHOP

5 stars Verified customer

Always a pleasure. They are always reliable and friendly!!

5 stars Verified customer

I have been using Valley Auto for a number of years. Always fast, effecient service and best of all Friendly!

5 stars Verified customer

You are awesome I appreciate the great service you have provided me!!

5 stars Verified customer

Always friendly and reliable! I can always count on them.

2 stars Verified customer

At the end of Dec '11, we took my husband's Nissan Maxima in for a tire problem. The dash light indicated a problem-and we took the car in to be ckd out. The [email protected] the shop were told to please ck and fix as he was driving to Great Falls 2 days later. We received a call later saying tire had small screw in tire sidewall and was fixed & ready to go.That was 12/20/11. On 1/30/12, the light came back on, and we took car in- we were told they added air to all 4 tires and that made the light go off.The light came on again as he left town, but would go off, then on for the days he was in Gr Falls. Coming back on 2/5/12 @ approx 3:30am the tire blew out and almost wrecked the car. When the car tire was brought back and taken to Staley Tire to be replaced, we were told the Tire Fix of 12/11 was done with a plug, and should have been at least a patch, and due to his driving the highway, probably should have been a combination Plug/Patch. I have always gotten great service previously. When I asked about this situation, I was told Staley's was wrong. I have researched it, & I think Staley's was right. I don't expect a refund or anything like that, but I won't be back for anything more serious than an oil change.

Sincerely, Kelly M Kelley