Dr. Henderson was great, extremely thorough and compassionate about checking out our dog Macadoo. He tended to a recent injury to his paw, and also gave him a regular checkup and updated the vaccines that Mac was due for. A very caring and expert veterinarian, and the rest the of the staff is great as well.
Dr. Henderson is so gentle and kind. He is very patient with my cat, I would not go anywhere else! Dr. Thompson is wonderful and the staff is friendly and attentive. I love to see all the photos and videos Regan posts for the physical therapy clients!
Just some constructive feedback for when someone calls to check up on their pet when they are staying there for an extended period. It would really be more professional and friendly if when the staff is asked how the pet is doing, a more thorough response beyond " ___ is doing OK" would be helpful. For example - I had to prod and ask if he was eating OK, behaving etc. In future a more thorough response could be something like "___ is doing OK, he's eating well and is settling in just fine. We've had no issues." As simple as that versus "he's OK". I was really disappointed with the curt response, and I felt like I was bothering the person hence the 3 star review. Other than that everything else was ok.
I can’t denied the waiting time was a longer than usual but as I understand they have a personal shortage..besides that the Dr Thompson was great,kind n took great care on my beloved Lola... she was patience,put attention to every detail I said and talked me all options..then when she told me my lola needs ASAP surgery suggest where I could go... only thing I wish (not her fault) is that she never suggest as pet hospital options AERA hospital in Fairfield they are the worse people/hospital ever(that’s other story)... but besides that was great service and Dr attention