97.4% would refer friends and family to us

5 stars Customer since 2016

At the time of my last visit, I scheduled an appointment for 8/15/17. I realized the night prior to my appointment that I had not received a confirmation call, email, or text, so I called the next morning to find out that there must have been a mix up, and I did not have an appointment scheduled. Fortunately, the front desk staff and Gabrielle were able to fit me in. I appreciated them making this work out! I also appreciated the free travel size sample given to me for filling out the survey regarding the Buckhead location.

5 stars Verified customer

Grant is excellent. She is an absolute artist. She is friendly, professional and has a terrific customer service focus. I have great respect for her skills and appreciate the time and talent that she delivers time after time.

5 stars Customer since 2007

Fairren did a great job, as always. She is on time, and provides great service

5 stars Customer since 2004

Marty was great, as always. Very attentive to detail and willing to spend the time to get you to the end result he wants to achieve for you. I also appreciate that he is quiet during the hair cutting process so that it allows me a chance to relax and unwind. I will return to him.

4 stars Verified customer

Always a pleasure. Wonderful service, facility. It is worth my long drive. I just wonder why the stylists prices go up so frequently. I do not get raises at work.

5 stars Customer since 2001

All was great!

5 stars Customer since 2015

Rowan provided me with a wonderful haircut.

2 stars Verified customer

I have been a client at Van Michael for 20+ years. In this time period, I have never received anything but above average service, until this past appointment. As well, I would not even be pointing out this issue if it had not been so bad. The girl - who's name I do not know because she did not introduce herself and if she did, I completely missed it because she wouldn't speak up - who shampooed my hair was horrible. She didn't set me up in the chair correctly and my neck was strained the entire time. As well, for the 15 seconds - not joking - she "shampooed" my hair, her arm was in my face the entire time. I don't know if she was too short for the sink or if she had no idea what she was doing - I am betting the latter. She never offered to do anything else - ie, stress massage - and as soon as she put the cream rinse on my hair, she washed it immediately back out. I mentioned all of this to my hairdresser who stated she would mention it to someone, but I don't know if she did. Also, my hairdresser did offer to wash my hair again, but I didn't want to put her to the trouble - I just asked her to please be the only person who washes my hair going forward.

Van Michael Salon Buckhead replied:

Thank you for your feedback. We definitely appreciate your business and want you to be happy with your experience. I apologize for the inconvenience that you had with us during your visit. Please give me a call at 404-237-4664. I would like the opportunity to make this right for you.

Regards,

Leigh

Administrative Assistant

5 stars Verified customer

Elizabeth was great! I always have a great experience at Van Michaels Buckhead!

5 stars Customer since 2003

Willis is great