I have been a client at Van Michael for 20+ years. In this time period, I have never received anything but above average service, until this past appointment. As well, I would not even be pointing out this issue if it had not been so bad. The girl - who's name I do not know because she did not introduce herself and if she did, I completely missed it because she wouldn't speak up - who shampooed my hair was horrible. She didn't set me up in the chair correctly and my neck was strained the entire time. As well, for the 15 seconds - not joking - she "shampooed" my hair, her arm was in my face the entire time. I don't know if she was too short for the sink or if she had no idea what she was doing - I am betting the latter. She never offered to do anything else - ie, stress massage - and as soon as she put the cream rinse on my hair, she washed it immediately back out. I mentioned all of this to my hairdresser who stated she would mention it to someone, but I don't know if she did. Also, my hairdresser did offer to wash my hair again, but I didn't want to put her to the trouble - I just asked her to please be the only person who washes my hair going forward.