In my opinion, Rowan is the BEST in your Van Michael Salon Company. Yesterday, he was running extremely late for my appointment. Twenty minutes after my appointment time, I went to the check-in desk to see if there was a problem. Rowan walked up at that moment. When I sat down I asked, "What happened because I know it wasn't you!" He laughed and said that an earlier client was 30 minutes late.
I don't know your company's policy when a client is late, but when that happens, it effects the stylist and every customer who follows.