Hi Jessica, thank you for your feedback. It is never our intention to have anyone wait, however we absolutely want to communicate any potential wait times with our guests, which is why Kyrsten came up to inform you. I apologize for the hot water issue, we are looking into it now. Please know that I will reach out to you personally to address your experience.
Robin, thank you so much for your kind words. We intend to exceed expectations as often as possible. We take pride in our team's ability to create a great experience and want VanDavis to be your first choice for your salon/spa services! We look forward to seeing you again at your next visit! Again, thank YOU!
Customer since 2009
I just love my time at Van Davis Spa. It is so relaxing. Everyone is incredibly nice and professional. Thank you!
No, thank YOU, Jennifer! It is our is purpose to ensure we're delivering exceptional service and results to our guests. Thank you so much for continuing to visit our salon/spa. We look forward to your next visit!
Customer since 2006
I was happy with my eyebrow wax but not with my 25 minute wait! The women at the front told me that back waxes take a long time and that I should have come to the front and complained earlier, as if to suggest that it was MY fault for being patient while I waited. Unacceptable. I should not have have been charged for that eyebrow wax.
Meredith, thank you so much for bringing this to our attention. It is never our intention to keep a guest waiting for their service after their appointment time has begun. We are happy to see that you were happy with your results and hope that you give us a second chance. Management will be reaching out to you personally to discuss your experience and offer a better solution to the one in which you received that day. Thanks again.
Customer since 2014
The salon is so nice and everyone makes you feel welcome. Love the infused water and tea available. Services are always spectacular and Bridgette is the best! I look forward to every visit.
Thank you, Sandie! It is always a pleasure to see you in the salon/spa. We take pride in our salon and team members that make it a great place for our guests to visit. We truly appreciate your loyalty and look forward to seeing you soon. We agree, Bridget is fantastic and we are so happy that she's a part of our VanDavis family!
Customer since 2002
Elizabeth gives a wonderful relaxing massage! She does everything she can to make you feel comfortable.
Thank you, Barbara! Elizabeth genuinely aspires to be the very best massage therapist for all of her guests. She loves what she does and it shows in her ability to provide a great massage. We always love seeing you and look forward to your next visit! :)
Kirsten is amazing. She really knows how to style difficult hair.
Hello, thank you for your feedback. We appreciate the constructive criticism, as we are continually striving to create the best experience for all of our guests. Although, the lighting may seem dim, the idea is to create a more relaxing ambiance while receiving a spa treatment. We pride ourselves on the quality of products that we use as well as the thorough, attention to detail provided to ensure the very best results. As a high-end salon/spa, we spend a little extra time with our guests to build relationships and deliver outstanding service. Thank you again for visiting.