NEVER a disappointment! Greeted immediately, asked if I wanted anything to drink, to hang up my coat...Laura is my girl! Knows exACTly what I want (and THAT is NOT always an easy task) I LOVE my cut! She is sensitive to my physical problems and makes sure it is not a big issue for her! AND as always...my Michelle...NO matter how busy she is, she ALWAYS takes the time to come and talk with me...she runs an awesome Front Desk! Knows EVERYONE coming through the door makes sure all is ready and prepped! So impressed!