I came in as a new client, looking for an alternative to driving to my regular salon in the Chicago. I needed a root touch up only, and indicated as much on the online appointment tool, on the phone when called to confirm, and again in person. Not a cut, not a style...just a quick root touch up and out. I usually pay $30 for root touch up, and $190 to $275 for cut/color at the Chicago salon. The senior colorist Jessica was lovely, and did a fantastic job at matching my base color. She was incredibly professional, as well as warm and personable. Spot on. I was just shocked at the till after when they told me it would be $90. The stylist DID blow dry me, but I assumed it was just so she could see the color and make sure it was correct. And she did ASK if I wanted a few waves put on top layer, and I said yes. I thought that since I was very clear about having a quick root job only, it would have been clear. Absolutely my mistake. I would love to go here again as it is convenient, and would recommend Jessica to anyone. However, I think with thier $90 fee for basic upkeep, I might have to continue to drive to my "pricey" salon in the city. Perhaps it would be helpful if they explained pricing PRIOR to services. Especially with new clients. cheers.
Thank you for taking the time to leave feedback regarding your recent visit. We are happy to hear that your experience with Jessica was exceptional. However, if you have questions regarding our pricing or feel as though you were not charged correctly please contact our Salon Manager, Chloe, at your convenience. You may reach the salon at (219)465-6414. We hope to hear from you soon!