50.0% would refer friends and family to us

3 stars Customer since 2013

We do get quality care and they have a friendly and qualified staff. My biggest concern, is the difficulty getting appointments. I completely understand the limited time in Milbank, but it is extremely difficult to get into Watertown as well. Sometimes you are supposed to return in 4 weeks, and you are not able to get a single appointment until 6 or 7 weeks later. That is a problem! I feel they take too many patients for the amount of appointments available.

VanLaecken Orthodontics - Milbank Office replied:

While we do give careful attention to our schedule and making sure it works for our families, we know that our after school and outreach clinic hours will always be the most popular. We try to make those appointments available for as many patients as possible without compromising the quality of your treatment. Our goal is to design the schedule to give each patient the care they deserve during their time with our doctor and staff. We will use your feedback to continue to improve - thank you!

5 stars Customer since 2016

Very friendly even though I was lake. They were very timely. Great! Answered all questions and concerns.

5 stars Customer since 2012

You are all extremely helpful & friendly. I love that you come to Milbank!!!! Makes my life a lot easier! We appreciate that so much! A big thank you to Marcy! She is always so helpful and friendly on the phone! Always seems to be able to connect a name to a face really well. You all do a great job!

4 stars Verified customer

Good experience!

5 stars Verified customer

This team made us feel comfortable and would recommend them to anyone looking for an orthodontic office. Thanks

5 stars Customer since 2013

Staff is very friendly and nice.