We do get quality care and they have a friendly and qualified staff. My biggest concern, is the difficulty getting appointments. I completely understand the limited time in Milbank, but it is extremely difficult to get into Watertown as well. Sometimes you are supposed to return in 4 weeks, and you are not able to get a single appointment until 6 or 7 weeks later. That is a problem! I feel they take too many patients for the amount of appointments available.
While we do give careful attention to our schedule and making sure it works for our families, we know that our after school and outreach clinic hours will always be the most popular. We try to make those appointments available for as many patients as possible without compromising the quality of your treatment. Our goal is to design the schedule to give each patient the care they deserve during their time with our doctor and staff. We will use your feedback to continue to improve - thank you!