The talent of the stylists, both color and cut, is extremely high, and their customer service is excellent. Their assistants provide the same high quality. I am a demanding customer and all of them are always willing to hear what I like and what I don't like. I do think the front desk people could be a little friendlier and happier. I realize that their job can be stressful dealing with a lot of people in a short amount of time but they should realize that they are the last interaction in the customer experience.