96.9% would refer friends and family to us

5 stars Customer since 2004

Very professional and pleasant to work with. I was already nervous about him having to have surgery, but I walk away from the office knowing he is in the best hands and care possible!

5 stars Verified customer

The staff and veterinarians were friendly and helpful. Everyone gladly answers all my questions when we visit and they take all the time needed to ensure I can give proper pet care at home. Thank you!

2 stars Verified customer

The people at the animal hospital on Duke Street in Alexandria Virginia are very Smiley and happy people. Friendliness is great but it doesn't guarantee good service. I think they are very mediocre in providing good service. They do oot fillow through with what is expected and what they say they will do. One person says one thing and one person says another and it's hard to find out what's going on with my pets. I also had some unexpected charges that I was not told about in advance and I was not prepared to pay, but I had to. Later, I was told "sorry", but an apology certainly doesn't help pay for unexpected costs.

5 stars Verified customer

Awesome service. Top notch, gentle, responsive care. We thought our cat had a broken leg, and called VCA, after our regular vet put us on hold for 20 minutes. VCA responded quickly and gently and set us up a chart as we raced to the hospital. We were welcomed with smiles at the reception area which calmed us down, and the doctor was looking at our cat within 10 minutes of entering the front door. We received thorough advice, quick and top notch care for our pet, which continues even now that she is home. You can tell a well-managed business by its front desk staff. They were happy and responsive to clients, as we watched them handle clients bringing in everything from birds with broken winds to huge Newfoundland dogs.We were told they have 25 veterinarians on site. Classic music was even playing in their large, very clean front lobby. Says it all. On price, the charge for our emergency care was equal to what our vet was charging for regular visits, so very reasonable. We are making VCA our regular vet now, as they do more than emergencies.

5 stars Customer since 2016

Our pet went in for his first routine dental cleaning. We were pleased with the services provided and the follow up phone call from the veterinarian. It's always scary to leave your pet knowing they will undergo anesthesia but we trust the staff at VCA Alexandria to provide the best care possible.

2 stars Verified customer

I was there for close to 5 hours with minimal updates. I was given a quote of around $600 - $700, then was told that I would be paying over $800. I was told by the vet that I could pay a deposit, then pay the rest later... the staff later informed me that I had to pay all at once. After I paid, I was told that they forgot to add a procedure to the bill. The procedure was an additional cost of over $150. I’m sorry, but the experience felt very unprofessional and unorganized. The money isn’t the problem; I’m not happy with the inaccurate quote and the missing procedure fee. In the future, I will not be taking my cat here.

5 stars Verified customer

Amazing, compassionate care in an emergency setting! Open dialogue about issues, cost and impact of treatment (and alternatives) on my puppy’s well-being.

5 stars Customer since 2006

We cannot say enough good things about VCA Alexandria. We've had three dogs in their care over the years, and from puppy issues to late-term hospice, this is the place to go. As a military family, we've been to veterinarians all over the country - young, old, rural, urban, etc. and no other vet comes close to the professionalism, experience, and genuine warmth of what we receive at VCA Alexandria. We've never had a doctor here we didn't love, and I've also never felt they were ordering unnecessary tests and shots (which I cannot say about other vet practices we've visited). 10 years ago we moved further away from the this hospital, but still make the 20 minute drive to their offices for regular check ups (passing MANY other vets on the way). It's well worth my piece of mind to know my dogs are getting the best care, without unnecessary costs..

5 stars Customer since 2008

Great!!!

5 stars Customer since 2002

I have been taking my cats here since 1998. The front desk seems always busy but I am never rushed by the staff who do intake or checkout. This visit was for a dental cleaning and when I picked up my cat the technician noticed I was slightly injured and using a walking stick, and without missing a beat offered to take the carrier to my car. This is typical of the caring attitude I have come to rely on.

Drs. Talbott and Cohen have been the main vets taking care of my cats, other than in emergencies, and given the patient load it is admirable how well they remember an animal's specific issues and quirks. I appreciate their ability to educate about a medical condition and discuss options, and the unfaltering kindness of their clinical manner with the cats.

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