This was my second time here. First time was to get a couples massage with my husband - which I wasn't too impressed with. Second time was to get a couples massage with my sister that my parents gifted us. The first experience was unimpressive, but this experience was terrible. My one star is for Francis who actually massaged my sister and liked her experience. Everything else is for how terrible it was.
First this is what was purchased: The Romance up to 2 hours | 240
Created to bring couples closer, this package includes two Aroma Massages with footbaths and rose petals. Candlelight and sweets complete this experiences and makes it a perfect date.
It was purchased online, so the entire gift card had 275$ to include tip. Despite being purchased a year ago, when they saw me being 8 months pregnant, they told us we had to pay an additional 20$ for my "prenatal massage" and were absolutely shocked I was pregnant, claiming that whoever made the reservation did not mention I was pregnant. When we asked my mother (reservation maker), she said she definitely mentioned my 8 month condition as it's harder for me to lay on my back and impossible for me to lay on my stomach. My sister and I were also like, "20$ more because I have to lay on my side?" They were like "no, it's completely different". Having many massages in my life - literally the 20$ surplus was to lay on my side. There were no new techniques involved, except she touched me less. She wouldn't go down to my lower spine and wouldn't rub my upper legs, so I felt half of my back and half of my thigh were not rubbed. I asked for her to increase the pressure and to go lower on my back, to which she replied "absolutely", but never actually did. Our massage was 50 minutes long, our footbath was 7-10 minutes, and our treats (4 Ferrero Rocher Fine Hazelnut Chocolates) took us 2 minutes to eat and discard. OUR EXPERIENCE WAS NO WHERE NEAR 2 HOURS! When we got out and went to the front, she was like "ohh sorry, there was confusion. We read it wrong. She thought it was for an hour and a half massage. So now you have 34$ left after tip"
Writing this review makes me so mad. I may stop in today and see if they will remedy this, but knowing the crowd that works there - they most likely won't.
Looking at their menu, an 80 minute AROMA massage (the one you get in the ROMANCE) is $105. 105x2 = $210. I would rather have done that than 2 50 minute AROMA massages that are 240$ with a 5 minute foot bath and some Ferrero Rocher Fine Hazelnut Chocolates....