91.9% would refer friends and family to us

5 stars Customer since 2013

The team is all very warm, which is reassuring when you are worried about you pet. Dr French was amazing with the time she gave to us to understand what our options were and the details of the procedure. Your fees and all costs were very transparent as well. Having your team follow up and make sure Rosie was doing ok a few days later was just the icing on the cake.

thank you for the kind service and the expert work of Dr French and your team.

Shawn and Rosebud

5 stars Customer since 2002

Very professional and caring.

5 stars Customer since 2022

Had just arrived in Toronto from the UK and we had a pet emergency. They were quick and comforting and took action promptly.

1 stars Customer since 2020

My dog was not properly triaged on arrival so your team missed vital information. Waited hours to get any info.

I observed the staff at VEC lack empathy and speak condescendingly to pet owners.

After visiting other Animal hospitals in the Toronto area it's obvious that VEC does not attract top talent and that the culture in this hospital is more concerned about money than delivering high quality care for animals.

My first clue that this place is a disaster was when I read the notices on the door that read "we do not tolerate any abuse from pet owners"!!

5 stars Customer since 2022

From start to finish not only Dexter was taken care of but we (hubby & I) were in great hands too. Communication is key especially during this trying time of a pandemic. The VEC team was kind, caring, and efficient. Dr. French gave us a realistic picture of what Dexter's dental situation was and what she was going to do to improve it. It was comforting to know that Dr. French treats all patients like they were her own. Even though Dexter wasn't too happy to be tended to, I was pleasantly surprised that his facial skin tag was removed and his nails were trimmed. Above and beyond in my opinion and I am so very grateful to have had the opportunity to be blessed with VEC's care. After Dexter's procedure, VEC reached out to us to follow up on how Dexter was doing during his home recovery and welcomed any lingering questions we may have had.

I know this was our first visit but, I would 100% recommend Dr. French and the VEC team for any pet emergency.

5 stars Customer since 2022

Fantastic service. Kept us informed throughout the procedure and called the next day for any concerns. We felt like our pet was given the best care. Thank you very much.

5 stars Verified customer

Very professional, caring staff. Dr Mason called twice daily with updates and discussed next steps. It is a very busy place but everyone I dealt with took the time to make me feel comfortable with my dog being in their care.

5 stars Customer since 2020

Once again you took care of my dog Zina so well. Even though the prognosis was not good, you gave me the information I needed and was very caring in your treatment of her. Thank you again.

5 stars Customer since 2022

Drs Schneider abs Rolfe took amazing care of my dog Juno. Communication was excellent. Even with covid restrictions, where I couldn’t be with my pet, I knew he was in good hands and had complete trust.

My dog was in severe pain and the problem was quickly diagnosed and dealt with with emergency surgery on the same day.

5 stars Customer since 2022

The surgeon and his assistance took time in explaining every step along the way and you can tell they really care about thier patients.

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