91.9% would refer friends and family to us

5 stars Verified customer

Professional, caring , truly interested in the welfare of our pet.

5 stars Customer since 2022

I had experienced very long wait times at another clinic on multiple occasions as well as a very unsatisfactory and dismissive phone discussion with my own Vet reception. That said, I was prepared for the same experience at VEC and it turned out to be exactly the opposite. The reception area picked up my call quickly and provided complete and friendly instruction. Upon attending the clinic I got clear instruction at the door and wait time was better than I was advised (under promise and over deliver!). My scheduled appointment was on time and Dr DeGroot called me quickly with her recommendation and surgery were immediately undertaken at my great relief. Post surgery call was made to me without delay and was reassuring. Dr Degroot listened and took note of my challenge to lift my pet and sent me home with a strap. Pick up was on time and assistance was provided to lift my dog into the car. The cost estimate was very accurate and a detailed invoice was provided before surgery. This office runs like a well oiled machine and I had a most satisfying experience which brought me great peace of mind from start to finish. THANK YOU SO MUCH.

4 stars Verified customer

Very professional and excellent service.

5 stars Customer since 2003

Great staff. Professional caring quick and knowledgeable

5 stars Customer since 2018

I found the staff kind and considerate. Dr. French was excellent and I felt that my dog was in great hands

4 stars Verified customer

Staff are attentive, patient, and caring. Vet staff are invested, helpful, and thorough in explaining diagnosis, prognosis, and course of treatment. Despite Covid restrictions service has been prompt, and follow-up comprehensive through telephone consultations. Email invoice and appointment reminders are reinforced through phone check-in and confirmation, making service efficient.

5 stars Customer since 2022

We found Dr. Schneider to be amazing to deal with in what was a very stressful time for us and our fur baby. He was attentive and answered all our questions.

5 stars Verified customer

Even though the Veterinary Emergency Clinic was operating under Covid regulations they still provided care and professional guidance on our dog's condition. This clinic has been in the area for many years and they certainly do everything with compassion and care for your pet.

5 stars Verified customer

My boxer needed to have his gums cut back due to gingival hyperplasia. I went to the VEC because of their reputation in dentistry. Dr. French and her team did a great job of keeping me informed at all stages of the process and reassuring me about the safety precautions taken throughout. The post-op instructions provided were very clear and my doggo was well on his way to recovery within days!

5 stars Customer since 2014

I really appreciate how calm & willing staff were to take time and explain things, especially given how heavy their workload is with covid protocols and not having people in the clinic. Most importantly, I am grateful for the skill and dedication of Dr. French and all the staff who took such good care of Farley -- and kept me calm as a worried doggie-mamma!

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