91.9% would refer friends and family to us

5 stars Customer since 2022

Had a good experience at the VEC. There was a bit of a wait but it is an emergency clinic and one should be prepared for the triage process and staff availability based on case load at that time. Felt the doctor was very clear and honest in there diagnosis. Cost was what I expected so no surprises there. All in all I felt my dog's health and well being was in good hands.

5 stars Customer since 2021

Good initial response, professional, positive and kind. They took my concerns seriously, but did not push for (potentially) unnecessary testing -- adopting a conservative approach that proved very wise, while still offering reassurance and willingness to take further action (at any time), if I felt it was needed or if anything worsened or changed.

I've had so many positive experiences at VEC over many years. Even when dealing with tough end-of-life or critical care moments with my pets, the veterinarians, specialists and the whole support team have been wonderful to work with without exception.

They have always shown great communication skills and gone above and beyond anything I've experienced elsewhere for my pets -- or in human healthcare -- to keep me updated and answer questions and try everything possible to help an animal in distress or discomfort.

I trust them completely and highly recommend their team. Not only are they highly experienced and top in their field, they are also kind, compassionate, caring individuals who always seem to truly have the animal's best interest at heart.

They are the very best at what they do.

5 stars Customer since 2022

I had to bring my cat for his first ultrasound in Canada. Decided to go to VEC and really like the clinic and the professionals there! Even though I hope we won’t need to come as much, I will definitely be taking him there for the follow-ups :)

5 stars Customer since 2018

My experience with my first dog at the VEC was second to none. I just brought in my second dog for a consultation and everything was smooth, quick, professional, friendly and, most importantly, caring. I felt the assessment of my dog's potential issue was excellent - they weighed out the options with great thoughtfulness. I've seen a variety of medical specialists at the VEC and to a person they are lovely.

3 stars Verified customer

My dog had dental surgery at this clinic and while the people were friendly and the surgery went well, I was very disappointed that when I had concerns post surgery I called three times to speak with a vet I had no response. I ended up calling my own vet and going to another emergency clinic to have my dog checked

5 stars Customer since 2022

Churchill and I felt welcome and they made sure to take great care of him. I felt nervous leaving him in the ER without being able to tell him that I would be back soon, but when I saw him the next day, it was such a relief. They made sure that he was comfortable and safe during all of his stay.

4 stars Customer since 2022

A warning of the construction would have been helpful to help prepare for bringing our cat in with minimum distress. The staff were kind although clearly very busy, and the cardiologist was very thorough in walking me through our current situation and options going forward.

5 stars Verified customer

I am very pleased for everything I have received from there.

5 stars Customer since 1990

The follow up to get my dog his medication was excellent. They contacted the Vet on staff and called my Pharmacy to fill the medication which was needed immediately.

5 stars Customer since 2012

Excellent service right from the receptions to the doctors. I had an appointment to see a specialist to access my dog. The appointment was for 12pm and everything went well, on time. I had some issues over medication that was prescribed so I called the clinic and was able to talk to the specialist in a timely fashion. Good service all around.

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