The staff were amazing from the person that answered the phone to the vets that cared for my very sick cat. In an emergency situation you want clear answers and reassurance about your pet’s condition. I got that and more.
Both vets that cared for my cat called when they said would and provided a comprehensive review of the care to date including reviewing the lab work line by line. They explained the reason for the tests, the normal results, the expected results given the scenario and the significance of the actual test result. The clear communication informed my decisions and led to a positive outcome.
In addition to explaining the test results, the vets provided realistic cost quotes up front. Again helping me make informed decisions. There were no surprises when the final invoice ( also very detailed) arrived.
I hope I never have another pet emergency, but if I do, VET is the first place I will call.
Ann Atkinson ( Siri’s mom)