91.9% would refer friends and family to us

5 stars Customer since 2022

They were attentive, caring, got my puppy in right away. The vet on staff was incredibly caring, thorough, explained all treatment and options in detail and took time to answer my questions. Thank you for being there during my puppies time of need.

5 stars Customer since 2021

The whole team of Dr Sharon French were incredible in taking care of my little Mia. They ensured she was taken care of and kept me up to date with her progress. I want to sincerely thank everyone at the VEC who took care of her.

5 stars Customer since 2022

Wonderful staff and fantastic service under the circumstances!

5 stars Customer since 2022

I had to bring my dog in as he ate a very long piece of fabric and this was the only place of all the emergency vets that I called that provided through information on possible treatments. They were also the only place who encouraged me to bring my dog in to see if they could get it out via inducing him to vomit (which it worked) while all other places advised I would need surgery. They have a wonderful team of staff and doctors here.

5 stars Customer since 2019

Absolutely wonderful care by Dr. Ringwood and the entire surgery team. This is my third time having specialist surgeries done at VEC and I wouldn’t take my dogs anywhere else.

5 stars Customer since 2021

From the very beginning of our journey with Sammy you all Dr Doug Mason and staff have been very helpful. Your caring, expertise, ability to communicate on a rapid and perfect level. I have been in the health care profession for 38 years and I can honestly say, that we feel Sammy is in a safe, loving hospital when he is there. For this we are so grateful. You are all in our prayers and thoughts. Keep safe. Oh we do drive from the Niagara area. Thank you from the bottom of our hearts for being so stead fast. Christine Champagne Rainville.

5 stars Customer since 2021

I’ve had to unfortunately visit the VEC twice over the course of a few months for my elderly cat, and then for my puppy. They treated my animals with the most amazing care, kept me updated, made me feel less scared. Just an overall positive experience and I would definitely head straight here again if ever needed.

4 stars Customer since 2022

While I found the vet care given to be excellent quality I found the daytime reception staff less than stellar. She made me feel as though I was inconveniencing her and was unsympathetic when asked for timelines as to how long we had to sit in a draft noisy hallway. Because of this I had to yell out credit card details in a loud voice with no privacy and yet still the information name and email details were wrong I discovered on Penny's discharge. The evening receptionist was much more helpful when I called to enquire about Penny's health.

At a checkup today with my regular vet a week later no details had been sent and he had to request them from VEC. So Clinical care 9/10 Admin5/10

5 stars Customer since 2014

Unfortunately my dog has cancer and my vet recommended that I have him go see Dr. Montovani (sorry if I am misspelling it) and she was just wonderful

I really appreciated her time and recommendations

Thank you!!

5 stars Customer since 2001

We were delighted with how quickly they were able to see our dog. Dr. Mason clarified things for us and was cognizant and accommodating of the fact that we live 2 hours from Toronto. Dr. Mason delivered all reports in a timely manner. We were in good hands.

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