91.9% would refer friends and family to us

3 stars Verified customer

My cat was well treated and it seemed the doctors and nurses did everything they could to get her better.

But the treatment that was dispensed to me, as the tutor, was not that good.

First: veterinarian clinics are already letting one person in, provided they wear a mask and don't have Covid symptoms. We can even go to bars and restaurants. It makes no sense that people are not welcome at the hospital at this time.

And I'm talking about that not just because I wanted to follow the appointment: I'm talking about it because it did impare my capacity to take care of her when she got back home.

I was handled the crate at the door and a bag of meds and written instructions. And told to look on YouTube how to give her the puffer. Except I haven't even given medication to a cat in life before and my cat is not used to a puffer or getting medicated.

I did look on YouTube, but especially giving her the puffer was a big challenge, something I was not able to do until I got an appointment with her vet some days later. They let me in, listened to my concerns and showed other ways to make her use the puffer and then, only then, I was able to do make her do it.

She could have gotten worse and could have needed to be hospitalized again because I was trying, but was not succeeding on giving it to her.

I think you have as much responsability to help and reassure the tutor as you have to the pets. And I don't feel this was the treatment dispensed to me.

5 stars Customer since 2021

Doctors and staffs here are very helpful and friendly. Thank you for taking care of my dog again.

4 stars Customer since 2021

Staff were friendly

5 stars Customer since 2021

They saved my dog's life and were so compassionate and understanding throughout the whole process.

4 stars Verified customer

We were provided fast and efficient care, and although the news we received about our dog was not good, we felt as though the Dr. did a thorough exam and we did have good value for the amount of treatments and tests our dog received. The cost was high, but for what was completed we felt it was fair. My dog was very at ease with Dr. Mason, and did not require any sedation for any procedures or tests completed, which is not common for him as he tends to be a bit anxious at the vets. After the visit we received a full report of the test results and findings.

5 stars Customer since 2021

My dog has been given excellent care and Dr. Waisglass has been awesome and so inforamtive.

5 stars Customer since 2021

Particularly considering the pandemic, the admissions process went very smoothly and although I had been told that the consultation and procedure could not be done on the same day, in the end both were done. Staff was very efficient and polite.

5 stars Verified customer

Excellent. Dr Mason and his team were first class. Great patient care and communication.

Many thanks!

4 stars Verified customer

Considering it was Sunday and shift change it was well above average

5 stars Customer since 1990

The only downside is the Covid restrictions which you have no control over. Everything has always been amazingly perfect

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