91.9% would refer friends and family to us

4 stars Customer since 2022

Doctor Dheendsa was very thorough and seemed genuinely concerned for our ill cat. Felt as if she were our personal veterinarian.

Staff were good too. Hard to recount things really because my wife and I were quite stressed out of course, but we felt taken care of even if it was four hours (busy Saturday night).

No complaints.

5 stars Customer since 2006

Great service and great staff . The Doctor was very caring . My dog is feeling much better .

Thank you to everyone !!!

5 stars Verified customer

Professional, caring , truly interested in the welfare of our pet.

5 stars Customer since 2022

I had experienced very long wait times at another clinic on multiple occasions as well as a very unsatisfactory and dismissive phone discussion with my own Vet reception. That said, I was prepared for the same experience at VEC and it turned out to be exactly the opposite. The reception area picked up my call quickly and provided complete and friendly instruction. Upon attending the clinic I got clear instruction at the door and wait time was better than I was advised (under promise and over deliver!). My scheduled appointment was on time and Dr DeGroot called me quickly with her recommendation and surgery were immediately undertaken at my great relief. Post surgery call was made to me without delay and was reassuring. Dr Degroot listened and took note of my challenge to lift my pet and sent me home with a strap. Pick up was on time and assistance was provided to lift my dog into the car. The cost estimate was very accurate and a detailed invoice was provided before surgery. This office runs like a well oiled machine and I had a most satisfying experience which brought me great peace of mind from start to finish. THANK YOU SO MUCH.

4 stars Verified customer

Very professional and excellent service.

5 stars Customer since 2003

Great staff. Professional caring quick and knowledgeable

5 stars Customer since 2018

I found the staff kind and considerate. Dr. French was excellent and I felt that my dog was in great hands

4 stars Verified customer

Staff are attentive, patient, and caring. Vet staff are invested, helpful, and thorough in explaining diagnosis, prognosis, and course of treatment. Despite Covid restrictions service has been prompt, and follow-up comprehensive through telephone consultations. Email invoice and appointment reminders are reinforced through phone check-in and confirmation, making service efficient.

5 stars Customer since 2022

We found Dr. Schneider to be amazing to deal with in what was a very stressful time for us and our fur baby. He was attentive and answered all our questions.

5 stars Verified customer

Even though the Veterinary Emergency Clinic was operating under Covid regulations they still provided care and professional guidance on our dog's condition. This clinic has been in the area for many years and they certainly do everything with compassion and care for your pet.

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