My dog was not properly triaged on arrival so your team missed vital information. Waited hours to get any info.
I observed the staff at VEC lack empathy and speak condescendingly to pet owners.
After visiting other Animal hospitals in the Toronto area it's obvious that VEC does not attract top talent and that the culture in this hospital is more concerned about money than delivering high quality care for animals.
My first clue that this place is a disaster was when I read the notices on the door that read "we do not tolerate any abuse from pet owners"!!