I have been a long time client of CHA. Over the years we have had our Carin and Westie and now our other Westie in your care. I appreciate the ability to have a walk in appt same day. What I am not a fan of is the extra surcharge based on time of day. This last visit really made me think. I arrived no one in the main waiting room and a lot of exam rooms were open. BUT I had to pay the extra fee??? I respect if 8th ings are booked but appeared that I could have been accepted without fee. I am concerned that things at CHA are looking more like a business than the caring Vet that I have known over the last 15 years or so. We knew Dr Maxwell and valued that model he had. Just stating to feel more like just a number. We always value VHA being there for us and our pups.
Another thing that took us away from VHA was when we had to put our last Westie to sleep. When I came for her remains the front desk team member just have me the remains. No condolences or compassion I felt. That was why we left VHA for a brief time. Dr Henry Thomas our long time Vet and friend was the only reason we came back. I know this was about our last visit BUT feel compelled to express my concerns. Appreciate you taking the time to value my feedback