I love this place ! I come here literally every few weeks and I’ve brought friends and family just because your services are unique and professional. Let’s face it you can go anywhere and get a massage. Your staff goes above and beyond. However, recently I noticed and asked about the change in policy of my therapist leaving the room while I disrobed. Small differences like staying in the room and helping me up off of table (along with putting my shoes on) are what makes VH Spa special.
Please go back to the old policy.
Of staying in the room with me pre and post massage.
It’s awkward and I feel rushed to get up on my own and quickly robe while someone waiting outside for me. By the therapist staying in with me it promotes trust, comfort and a chance to make sure I’m doing well physically..
Thank you so much for taking the time to review your most recent visit to the VH Spa. We are so glad to hear that you continue to enjoy your spa treatments with us and do appreciate your feedback in regards to your therapist leaving the room. This is something new that we are trying and will re-evaluate this practice in about 6 months. Thank you for your patience while we work to find out what option is best for the overall experience for our guests.
Assistant Spa Director