Alittle dissappointed. Aprice was quoted to me and when I return that price was not honored
Thank you for your review.
I carefully looked into your file and client history to find out exactly what price was quoted and not honored to you at your return to Vida Organic Wellness.
It seems that there was a miscommunication on the pricing versus an actual special offer that was currently running.
As you know, Vida Organic Wellness ran a Groupon Offer in the past, of which you took advantage of.
As clients redeemed their Groupon vouchers they were offered to purchase from 1 to 5 of our 60 and 90 minute Customized Massages at $20 off each (at the time, $45 for the 60 minutes and $70 for the 90 minutes). That was an offer that became available the day clients redeemed their Groupon vouchers, and they had 24 hours to decide if they would like to take advantage of the discount and make the purchase. Once the purchase of either 1 or up to 5 of those was made, the massages could be used at any day and time and would never expire.
You chose to take advantage of the offer and combined with the same right your husband had to take advantage of 1-5 more you two shared a package of 6 of them. 6 60 minute massages at $45 each were then purchased and shared between the two of you.
Please note that that price is not the regular price for our customized massages and are also not the price for our regular massage packages (offered at all times in the total of 4, 6, 8, or 10).
The special you chose to take advantage of was a ?Groupon Retune Special? and it was only available one time per client for the next 24 hours after you redeemed your Groupon voucher.
We are sincerely sorry if along the way it was made to believe that the offer was something always available.
Vida Organic Wellness is always trying to offer different discounts and specials to all of our clients, however those specials do change and usually entail a limited amount of time for purchase before offer ends. Those specials are not the actual prices for services, they are simply special offers.
We would love to have you and your husband in again and perhaps show you our currently monthly specials as well as massage packages available for savings. We always send e-mails to our clients with the special offers as well as post it on our website.
Our current special valid for the next 7 days is the same customized massages for $50 for the 60 minutes and $75 for the 90 minutes. Clients must purchase a minimum of 4 or unlimited amount. After purchase massages will never expire. They can be shared with family and friends and even taken as gift certificates.
Please let us know if you have any further questions and concerns. As a small family owned business, Vida is always striving to provide the most professional yet personal customer service to all of our clients and we would like to believe we treat everyone kindly and fairly. Please let me know if there is anything else that I can clarify or do for you and I will be more than happy to assist you.
We look forward to seeing you here again.