Summary: the office made a mistake in scheduling my appointment and neither took responsibility nor apologized. They subsequently made several mistakes in the order for my new glasses, and again failed to apologize for the inconvenience. Would not recommend, will likely not return.
I booked an appointment as a new patient via the online portal for a Friday morning @ 9, and received a confirmation email. Showed up on time, only to be met with confusion, and was eventually told, "No, your appointment is next Saturday [8 days later] @ 9AM." (Note: this was not a day/time I would've ever chosen, given a conflicting class, and checking my email after leaving proved that the appointment had been confirmed for Friday @ 9.) "There's no doctors that can see you now," but they were at least able to shift the Saturday appointment from 9 to noon. No apologies were offered, and the impression was given that the change to noon was nearly Herculean in effort.
I later sent an email to the office manager, indicating what had happened and asked for comment. I received no response, nor did I get one to a follow-up email.
Arrived for the Saturday appointment on time, and things went reasonably well. The wait for the appointment was slightly longer than I'd have preferred (~10 minutes before one of the associates began the process), but OK, and the optometrist was efficient and fairly friendly.
Based on the new prescription, I ordered a pair of new glasses. I spent some time talking with one of the associates about different options, and clarifying specifically what I wanted. (My employer's vision plan is *extremely* good, so I went with a number of the "add-ons" that are covered for free.) I was told that the glasses would be ready in 1-2 weeks, which was fine.
I received a call the following Friday (6 days later) at about noon, indicating that my glasses were in. As I was leaving on vacation first thing the next morning, and their office would close before I left work, I indicated that I'd pick them up after I returned.
When I went in to pick them up, an associate helped to make sure that they fit correctly. However, I found shortly after leaving that at least one aspect of the order was incorrect, as the glasses were supposed to include Transitions lenses but clearly didn't (sunny day out, but no change in lens color). I drove back to the office and indicated that there was a problem; an associate took the glasses into the back, and then came out holding a UV light and said, "Yeah, these aren't Transitions. We'll get new ones made and call you when they're in." (Again, no form of apology was offered for the mix-up, as with the original scheduling issue.)
I received a call about an hour later, asking, "Hey, so a check of your insurance before we place the order also shows that you've got full coverage for polarized lenses: do you want this done, too?" Given that this had been yet another part of the original order, I answered in the affirmative. (I'm glad that they at least checked this time, but it suggests yet another mistake was made in the initial order.)
At this point, I'm still waiting for the replacement glasses to arrive. Given that their office is much closer to our home than our former vision provider, I'd planned on shifting my whole family over to Vincett for eye care (3 of us currently wear glasses and/or contacts, and the 4th probably will soon). However, my experiences to date have me thinking that this is unlikely to happen.