1670 Golden Mile Hwy. (Rt. 286)
Monroeville, PA 15146

Mon: 9:00AM - 5:00PM

Tue - Wed: 9:00AM - 8:00PM

Thu - Fri: 9:00AM - 5:00PM

Sat: 8:00AM - 12:00PM

Sun: Closed

97.7% would refer friends and family to us

5 stars Customer since 2016

Dr. Hauser and staff are very friendly and knowledgeable. The office is clean and relaxing. I would recommend this office to everyone.

Vincett Eye Care Associates - Holiday Park replied:

Thank you Laura for recognizing Dr. Hauser's friendly, knowledgeable care, and our clean and relaxing office environment with a five-star rating! It's our pleasure to serve your vision and optical needs. Enjoy wearing your new glasses!

5 stars Customer since 2016

Professional, courteous and timely!

Vincett Eye Care Associates - Holiday Park replied:

Thank you Shari for your visit, and for your five-star rating! Your recognition of our professional, courteous, and timely care is much appreciated. We look forward to seeing you again.

5 stars Verified customer

Very friendly, professional staff. Pleasant experience.

Vincett Eye Care Associates - Holiday Park replied:

Thank you for recognizing our friendly, professional staff. We're delighted to know you had a five-star visit with us! Please come see us again.

5 stars Customer since 2016

EVERYONE WAS SO PROFESSIONAL.BEEN GOING THERE FOR YEARS.KEEP UP THE GREAT WORK.

Vincett Eye Care Associates - Holiday Park replied:

Thank you Rodney for your long-time trust in our care and service. We value having you as our patient, and your five-star feedback! Enjoy wearing your new glasses!

5 stars Customer since 2017

The entire appointment was a pleasant experience. Everyone was so kind and helpful ... and patient. The optical staff nor the front-desk personnel never made me feel rushed, and treated me respectfully throughout my visit. Dr. Werksman really took his time to identify and explain the vision correction I needed. The last time I experienced this level of professional service was when staying at a five-star hotel. I am so glad I chose to come here!

Vincett Eye Care Associates - Holiday Park replied:

Thank you Anthony for coming in to see us, and for recognizing our professional service, and kind, helpful staff. It's our pleasure to serve your vision and optical needs. We only wish we could offer you complimentary champagne upon your arrival like a five-star hotel. :) We look forward to seeing you again. Until then, enjoy wearing your new glasses!

5 stars Customer since 2017

Thank you to the pleasant and helpful staff at the front desk for the warm welcome, and for confirming our insurance benefits, which can be confusing. Dr. Werksman was excellent at explaining to my son the results of his Optomap exam, and his overall vision status. Our former eye care provider never engaged in a conversation, and only performed a cursory exam. This was a much better eye appointment then what we have been used to.

Vincett Eye Care Associates - Holiday Park replied:

We are delighted to welcome you to our office, and greatly appreciate the five-star feedback! We commend you for bringing John in to see us so he can start the school year with the best vision possible.

2 stars Verified customer

Myself and four of my children have received eye exams at Vincett Eye Care during the summer of 2017. My oldest, 18yo, son went alone and called me to tell me prices of contacts. There was a misunderstanding on what he told me and what I was billed so I called to clarify. The person I talked to was very rude and argumentative, saying how she was there and heard what was said and it was contrary to what I heard (basically saying I was lying). Then she said, unprovoked as I did not ask for it, that I would have to pay $80 for the contact fitting to get my son's prescription. My insurance pays for contact fittings so in fact I owed no money. At my next child's exam, I talked to the eye doctor about my experience and believe she did take action to remedy the situation. I have liked all the eye doctors that I have interacted with. However, at another appointment, I was filing out paperwork for multiple children and put the wrong year on one. The two women working at the desk proceeded to make fun of me for putting the wrong date. I suppose it made their pathetic, insecure lives a little less pointless if a customer mistakenly puts the wrong date when filling out paperwork for multiple children. Add to this the outrageous prices on contacts (I was quoted $240 for 2 boxes that cost $86 for the same two boxes through Walmart) then I do not see myself returning to this location. It is a shame as I do like the eye doctors and feel they are qualified. However there are other eye doctors with kind and compassionate help that does not accuse me of lying or that laughs at my expense. It is a shame for Vincett Eye Care though as they are losing a family of six with insurance and all of us are kind and considerate. I would gladly return if they get rid of their rude staff.

Vincett Eye Care Associates - Holiday Park replied:

Thank you for your feedback and for alerting us to your dissatisfaction. The interactions with our staff are not typical of the kind of experience we are known for, so we take your comments very seriously. Our office manager has been given a directive to assess your complaints and address them with our staff. Please note we appreciate your visits with us, and would never do anything intentionally to make you feel otherwise. We apologize. Regardless of whether you choose to come back to our office, we commend you for making sure your children receive professional eye exams.

5 stars Verified customer

All employees were very pleasant.

Vincett Eye Care Associates - Holiday Park replied:

Thank you for being our patient, and for recognizing our staff with a five-star rating! Please come see us again.

5 stars Customer since 2016

My visit was very enjoyable. Dr. Hauser was very pleasant and explained things to me very well.

Vincett Eye Care Associates - Holiday Park replied:

Thank you Matthew for relying on Dr. Hauser's thorough care, and for allowing us to provide you with an enjoyable visit. We appreciate the five stars!

5 stars Customer since 2016

Always have excellent service. This appointment was for my 8 yo daughter. The doctor was excellent in working with her to get a full exam, Neil is great in her long to select a frame and what coverage we have, the office staff always accomodating.

Vincett Eye Care Associates - Holiday Park replied:

We enjoy caring for Ella's eyes. :) Thank you for bringing her in to see us, and for the five-star rating. Have a great school year!

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