We love Dr. Ottino and he has been great. However, we were looking for new glasses for my daughter, and we tried to look at the Prairie Crossing location on 2 different occasions. They were always very busy and it took quite some time to get some help or even be acknowledged. Then one of the ladies suggested that we look while she brought up our chart which took about 10 minutes. She did not help my daughter look or make any suggestions. We went to the N. Grand location 2 different times, and both times I found them to be very courteous and friendly. They helped us right away and helped my daughter find a great pair of glasses!