I had my appointment at 9:30, but didn't get out until 11:00. That was just an eye exam no picking out glasses or nothing like that. I spent about 20 min with a member of your staff while the other hour and 10 min was sitting there staring at the wall. I think that is too long to wait. There wasn't even something to read in the exam rooms. Also, there was an unexpected $50 fee for contact evaluation/ fitting. Isn't that why I have insurance? To cover the entire eye exam??? I have had the same type of contacts for 22 years. I think I would know if there was a fitting problem. I'll have to check with my insurance to see why I was charged.