My experience with my optometrist appointment was positive. The exam was thorough and I was provided with sufficient information and advice.
My subsequent appointment with the optician was not positive. I was one of two people in the waiting area signed in for help and after the previous customer was served I waited 15 minutes (as the only one there!) before I finally asked the girl at the desk what the delay was. It turns out the optician was just distracted and "didn't notice me"... not a positive start. The subsequent service was decent and I was fitted for glasses I liked and was told the glasses would be back within 2 weeks. After 2.5 weeks with no word on the completion of the glasses I returned to the office and inquired as to whether the glasses were ready. I was told that they had come in but were sent back to the lab for repair, yet I was never informed as to the delay or any re-adjusted expectation for completion..
I guess I am most disappointed because I pay a significant premium ($800+ glasses) for good service along with excellent quality. Falling back on service makes me want to promptly take my optical business elsewhere where I might get better service.
If I were to review this based on my experience with the optometrist, I would give it a 10, but as a complete end-to-end business, I'd have to drop my review to a 7.
We are happy that you had a great appointment with your doctor. Our opticians have very high standards and therefore will reject jobs that have passed through the labs. It is our policy to notify the patient if their glasses are going to be delayed. Unfortunately, it seems in your circumstance this was not the case and we apologize for this. Please always feel free to contact our office manager if you have any questions or concerns.