Jackie noticed there was an open time slot available the day I walked in, so that was a real stroke of luck. She explained each piece of paperwork, which had already been highlighted where my initials or signature was required. I took them home and completed them as instructed. Check in was a breeze. Wait time was maybe 5 minutes. Appointment time was 2p on a Monday.
The tech (I'm sorry, I don't recall her name) was pleasant and walked me through the initial part of the exam with ease.
My appointment was with Dr. Holly Koopman, a real dynamo. She was professional and thorough. Jackie (Very calm and smooth) fitted the frames I had chosen (Exactly what I was looking for) explained options, and computed the cost. My glasses should be ready in 2 weeks.