Excellent Service, Great Eye Doctor.
However, when sitting down with the glasses salesperson, I was given some purchase options for "package"
purchase options and the "upgrade" for lenses etc.
As a business professional, I find it "VERY, VERY ODD" to have the prices written down
on a yellow "post-it" note! Seriously, is this what you send potential buyers home with? A yellow sticky note?
I was in a year ago to have my eye examined at this same location, great exam. However, reflecting back I can
remember the same experience.
Just thought you'd want to know my experience.
Tina was very nice, but did not ask any "closing" questions or involvement questions to stir my emotions to
want to buy. She did not ask me if I was happy with my current glasses, what type I liked or was looking for.
It seemed like she was an order taker.
I'm in sales and everything is about customer involvement and emotion for purchase. Sales people need to learn
to ask involvement questions and be "genuinely" interested in the client in order to make a qualified sale.
Order takers work elsewhere.