I am not sure where the appointment with Dr. Bakowski and the service from Vision One rep are different, but my experience with the exam and follow up with the Dr have been great. As for the Vision One Rep, it was not good. When I was fitted for glasses I told the Rep that my nickname was Bull and I needed resilient frames and that I wanted lenses that became sunglasses when in the sun. On the second day I had them they came apart at the nose piece. When I took them back to be repared I asked why they did not turn dark in the sun. I found out that there were two types, and the type I had did not work inside the car (where I spend 90% of my time when not inside). I would think that I should have been made aware of this in the beginning. They put the glasses back together, but they came apart again in less than a week. When I went back to get them repaired and told this to the Rep that sold the glasses to me, he said that although my frames were made out of titanium, they were not designed for active people and that there was noting he could do but continue to press them together when they failed. While putting them back together the second (or maybe third) time they chipped the edge of the lens and tried for 45 minutes to buff it out. I dealt with the same Rep each time told him of my displeasure with him selling me glasses that were not rugged despite the fact that I had specifically told him they needed to be tough, and his not making me aware that there was more than one type of darkening lenses. I asked if they could do anything about me trading them for a different pair. He said that he could sell me a new pair but could not give me any reduction in price because of the troubles I had encountered. After that I decided I was wasting my time and would not ever use Vision One again. After dozens of times that my glasses fell apart, I put a tiny speck of superglue on the connection of the glasses and they have not come apart since. I still use Dr. Bakowski for my eye doctor and the receptionist, and other personnel have always been very professional, courteous, and helpful but because of the way the sales rep handled my issues, I have no plans of ever purchasing anything else from Vision One.