The staff was very understanding and helpful. My Mother is disabled and needed extra help with everything from the eye exam and having someone to push her wheelchair from room to room. The problem with being in a wheelchair is the equipment that is used for the eye exam is not wheelchair friendly. My Mother was not able to use most of the machines that are used to diagnose eye disorders. She has to stay in her chair and the machines are not able to be adjusted to compensate her sitting in her wheelchair.