This is over all the worst experience I've ever had at a doctors office so far in my life! It wasn't the doctor it was the staff Extremely rude During my visit we tried on glasses on my daughter as we were instructed to do Some of the tags on the glasses had fallen off on to the floor.. we were unaware of this .. We ever heard this old lady there said she didn't care if she made us mad or not she was going to say something to us . She got in the middle of floor raise your voice and she started to speak about the tags falling off the glasses and how she was going to make me pay for them if it happens again .. I replied to her well its not like we knew they had fallen off.. Then I heard a lady go around to the front desk where are the other ladies were Gather together as I started whispering and talk about us.. We overheard them talking about my daughter who had a baby there and Us as a family who were trying on glasses on my daughter It was very unprofessional I would never recommend that my dog walk into that building Then we saw one of the staff members crying And another lady came in off the street very upset over her paperwork that they had messed up It was all around the worst experience I've ever had I would never recommend them to anyone it seems like his staff is trying to ruin the doctors business Especially the old lady who stated loudly that she could care less if she offended as or not Word of mouth is your biggest clientele And I plan on telling everybody I know and I know a lot of people It really stinks because it was a very nice office In a good location That's convenient for us But its like they say you never know if you get a wolf in sheep's clothing Seems like they want to have everything out early they would also have their staff probably lying to continue to build what seems to be a good business but once you get a taste of it its like better wine.. Would never ever ever waste my money there again I would rather give it to somebody who deserved it because of the way they treated me and my family It was an awful day my daughter is having some problems that hopefully can be corrected And now having a try to find another doctor I'm not even from Louisiana It is all around awful And it seems like some of the other reviews I read once I got home This ain't the first time they've had a bad review for a rude staff The doctors aware of it that many times he's apologize openly online for their behavior Seems like it's time to be getting a new staff At least one who cares about your success of your business and your customers Not just the rich people coming there to drop the money in your pocket Because that's all we noticed. I was only one lady who was nice wasn't that whole building And I wish I knew her name I want to find out what her name is I'm going to let the Dr know that she's the only one who deserves to be honored and esteemed as one of his staff Members. Very very very disappointed Upset and stressed out What should have been a pleasant experience turned out to be a nightmare.
I've spent a lot of time deciding how to address your complaints about your experience in the office. I've spoken with all of the staff and had them write me a description of what was happening in the waiting area and optical while you and the daughter I examined were in the exam room.
Thank you for noticing how clean and updated the office is. We recently remodeled with new carpet. One of your other daughter's children was grinding a crayon into the carpet while mom just watched. Another one had a dirty diaper and was screaming at the top of it's lungs, hoping to be changed. Mom just stood over the child while it wailed and stood with outstretched arms. This child cried so hard for over thirty minutes that I even went upfront to see what was happening to it, fearing something was hurting it. What was hurting was being left in a dirty diaper! All the while the kids are roaming unattended into the optical and pulling eyeglass frames off the displays. This is when the tags were falling off. This was mentioned to you so you could get them to stop before they broke a frame.
The staff offered the use of the restroom so the dirty diaper could be changed but it was declined since we don't have a changing table. Mom said she would just wait till she got to Walmart to change it. They then offered the use of an exam room to change, hoping that would stop the child from its continuous cries. By this time the waiting area and optical smelled like an outhouse from the dirty diaper. Mom may not mind the smell of her baby's dirty diaper but i can assure you nobody else likes it. Other patients were complaining of both the odor and the loud, continuous crying. The diaper was finally changed and left in the room for us to dispose of and the crying finally stopped. When my children had a diaper change it was never left to smell up someone's office.
All my staff are mothers and I think they had become frustrated with the insensitivity your daughter showed to the other patients and our office by these actions. The employee you saw crying was having a moment of grief because her mother died earlier this month and something triggered a memory of her.
So this is our perspective of your visit. We don't rely on rich people to dump money in our pockets. We work very hard to provide a clean, updated office and professional atmosphere. We will discuss these problems and try to come up with a protocol for addressing these issues should they arise again.