Making an appointment was seamless, had to wait about ten days from the day I made the appointment.
Our appointments were for 8:45 am on Saturday - very convenient since we work Monday - Friday and our child is in school. The technician explained every test and what it was for. Dr. Kevin explained everything - especially the photo of my eyes - very cool! I have been using drug store readers. Dr. Kevin said as long as they work for me to keep using them. He didn't try to sell me glasses. (I did order a pair of prescription safety glasses - the company pays for one pair a year).
Dr. Ceara had a cancellation and so saw our child, which got us finished up sooner.
Dr. Tim explained all the options for frames, lenses, etc. since all of us were getting new spectacles. Two of our three pair of glasses were ready in less than a week.
Everyone was extremely friendly, helpful, courteous, and just plain nice.