I have gone to this practice for years, but started because they were in my insurance plan. Recently I was reminded why I have stayed with them. I had experienced lightening like flashes of light in my periphery. Soon after, my favorite pair of glasses broke, so I called to make an appointment for the flashers and to see if they could order a replacement frame or part. While making the appointment, they asked a number of questions determining that I needed to be seen right away. They made an appointment for that day. They could not get the part, but suggested I come in to see what could be done. I went in for my appointment early and brought some old frames to see if anything could be done with those. While my eyes were being examined, the optician found two really cute frames that fit my existing lenses. (I had not gotten a new frame with my last lens change since I loved my frames, and so my insurance would not pay for another pair of lenses until the new calendar year.) Additionally, the frames they found were less expensive as they were being discontinued so my insurance paid for most of the cost. All contacts left me feeling very well cared for. The receptionist who booked the appointment. The optician that solved my glasses problem. The doctor who examined my eyes and showed me a video about the flashers. What a great team!