94.6% would refer friends and family to us

3 stars Verified customer

The doctor was great (which I guess is what matters!) but the guy checking me out at the end of my appointment complained that his computer was acting "retarded" because it was slow. My son has autism and I have a good friend whose daughter has Down's Syndrome and, well, you just don't use the "R" word anymore. I was very offended to hear someone say that in a professional situation. He was well dressed and seemed polished at first but hearing him say that really upset me. I regret that I didn't immediately tell him that he should not use such language. He was new. The usual staff are professional and helpful. Then, he said he'd get my contacts sent to me overnight. They didn't arrive. I called the office to inquire and another person said they were on backorder. She apologized, canceled that order, and ordered me a new supply from a different provider who did have them in stock. She assured me they'd arrive the next day. But had I not called to check, I'm not sure when they would have arrived.

Visual Health Doctors of Optometry Arlington replied:

Hi Anon,

Thanks for taking the time review us honestly. I am sorry that our staff did not live up to their expectations and for that I do apologize. I will make sure to speak to them regarding proper etiquette and professional behavior in the office.

Thanks,

Ashish

2 stars Customer since 2018

The doctor was relatively patient with my questions and concerns. The staff were generally helpful, but did not offer the amount of time or attention that I’ve gotten at other eyeglass providers.

Visual Health Doctors of Optometry Arlington replied:

hi Kristina,

Thanks for the honest review. I am sorry that you felt rushed as well as had some unanswered questions. I have briefed Kat our Arlington office manager about your review and please feel free to call her regarding any unanswered questions. She should be able to help as she is very knowledgeable about ophthalmic products that we sell.

Thanks,

Ashish

5 stars Customer since 2016

Dr. Sara Varghai is by far the best eye doctor I've visited so far. She's knowledgeable, patient, and is always pleasant. The staffs in the practice are all very nice. I highly recommend the Arlington location to anyone who's looking for an eye doctor.

5 stars Customer since 2015

Very good customer service. Staff is really nice and helpful.

3 stars Verified customer

Fairly efficient service and very friendly optometrist. While the front desk employee was friendly, I felt extremely rushed while inquiring about insurance coverage for my services and the expectations for my follow-up visit.

5 stars Customer since 2018

Easy to get to location near Clarendon Metro Station. Attentive, pleasant staff. High quality tech for eye exam. Clear explanation of eye exam results. Nice selection of frames.

5 stars Customer since 2013

Appreciated the detailed exam process & advice on lenses and frames.

5 stars Verified customer

Staff was very helpful and approachable. Worked well to find a price that fit my budget.

5 stars Customer since 2016

Everyone from receptionist, to doctor and sales person are wonderful. It was my second time there , I came back after one year for exam and new glasses. Resception girl was very kind, professional, and helpful. My doctor who did exam was attentive and informative, explained me my results and gave a few tips how to maintain my vision. Person at the desk, yang man, who assisted me with picking new glasses wasn’t pushy at all. He patiently offered me multiply options, helped to pick new frame, walked me through insurance details. I definitely will be back.

5 stars Customer since 2014

Kat is always super helpful.

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