99.1% would refer friends and family to us

5 stars Verified customer

While visiting my family in DFW, my husband and I decided to get our eyes checked, so we called VisualEyes for the first time and set up appointments with Dr. Jackie Le. Upon arrival we were greeted with the nicest lady at the front desk, who kindly offered us water as we waited.

That day we had to bring our two-month old son with us. My husband was seen first. As he was finishing up his exam, it was my turn...but I still had my baby in the carrier, who was starting to wake up. They were so awesome in letting me take our baby out in the testing room to feed him a bottle, while they tested my eyes at the same time. When I was done, they let me finish feeding him, then proceeded to help me gather up all my mommy things and take it to the exam room. As a new mom, that truly meant the world to me. It's a blessing to feel cared for and supported, especially in an unknown setting, surrounded by new faces.

During my exam, Dr. Le was incredibly detailed and intentional. I learned things that doctors could have told me years ago, for example, the reasoning behind my eye dryness (not removing eye makeup before bed) and the reasons why my eye drops weren't working. I have been going to eye doctors since I was 12 years old and this experience by far was the best I've ever had. Although we live in Austin, we're going to make the drive back to VisualEyes any time we need eye care. The experience we had and the people who work there make every bit of that journey worth it!

5 stars Customer since 2013

Great experience as usual! Won't go anywhere else.

5 stars Customer since 2004

Been going to Dr. West for at least ten years. She is a wonderful doctor and an awesome person.

5 stars Customer since 2013

Love Dr. West and her staff!

5 stars Customer since 2017

Best doctor and best glasses ever had out of visualeyes. Thank you.

5 stars Customer since 2017

Very relaxed and professional! Now I know why they have such great reviews! :)

5 stars Customer since 2015

She's great, friendly and quick

5 stars Customer since 2017

Was very impressed with the service I experienced. Dr Le was very thorough and highly professional. Would highly recommend!

5 stars Customer since 2006

Dr. West is an outstanding optometrist and a truly nice person who cares about her patients. My family has been going to Dr. West for our eye care needs for 10+ years. She is very thorough and gives the patient her complete attention at all times. I give her my highest recommendation.

5 stars Customer since 2007

Could not have been better!