The second I walked into Vivid's, I was slammed with all this positive energy. I was actually at a different salon the same day with my friend in Glen Burnie. We stood at the counter for 5 minutes waiting for either of the two stylist there to acknowledge us which isn't that unusual - except for the fact that we were the only two customers in the room. They were obviously on break watching us watch them through the window. I, personally, wanted to make a break for it. Now, however, I'm glad that I had that experience to compare with my first ever appointment at Vivid's. Being a cosmetologist myself that has not practiced since re-locating from MS in 2006, ( 2 year military move, building a new clientele yada, yada) I know a little bit about what should go on after the initial "Hello" with your stylist. Don't let Tierney's young looks fool you. This girl knows her stuff. My number one rule is close your mouth and open your ears! You can't help me if you don't hear and clearly understand what I walked in expecting my hair to look like when I walk out. She was very patient while I discussed my complete color, cut, condition, and style goals. After having spent over $300 on a "hot mess hair-do" 7 months ago in New York of all places, I was not in the mood to have another stylist immediatley start contradicting me. Since I have not practiced in 12 years myself I'm not up-to-date on the latest techniques. Tierney educated me on what could work to get my desired effect and what just was not possible. We came up with a game-plan to start covering my "grey-creepers" without me embarrassing my teenage daughters when we go out in public. Now, I'm 54, look 45, and feel 20 pounds lighter !!!!! (That was the 20 pounds of worry I walked in with btw.) Ya'll give yourself a treat and make an appointment with Tierney today. My new permanent stylist's knowledge as well as positive energy, made for a "DANG, I SO NEEDED THAT!" ending to an otherwise unpromising day. Smart move Vivid's, bringing Tierney on board. Thanks Groupon as well!