15320 Bagley Rd
Cleveland, OH 44130-4824

Mon - Thu: 9:00AM - 9:00PM

Fri: 9:00AM - 5:00PM

Sat: 9:00AM - 3:00PM

Sun: Closed

96.3% would refer friends and family to us

5 stars Customer since 2018

Consistently awesome! Staff is nice, professional & always up on the latest hair trends.

5 stars Customer since 2018

Leslie did a great job! The staff is very friendly. I will definitely recommend!

3 stars Verified customer

I normally have a great experience when I go to Vivid. However, when I went there for my sister practice run for wedding to get our hair done and make up. I felt completely rushed by the person that was doing my hair and make up. I had a cut, an updo and make up. Her next client came in and she wasn't done with me. So she rushed through. My hair was frizzy and just clipped it back. It wasn't an updo at all, like she told me what she was going to do. I feel she shouldn't have rushed with me bc she underestimated how thick my hair was and she didn't estimate how long it was going to take. I was not happy. So I paid for my an updo that was not what I wanted and what she told me she was going to do. I even asked her if she had pictures of updo she has done prior. So I could get an idea of what kind of work she did and to see what I liked. But she just told me I could look her up on Instagram without even showing herself. I really enjoy Vivid the other ladies did a wonderful job on my sister and my moms hair. I feel all the ladies there are very personable, welcoming and kind but I just didn't have a great experience this time and the quality of updo I received. I never told her I just wanted it clipped back and have a half updo. The next time I go, I will have to be more specific to what I want. However the other stylist helped my sister and my mom to find what kind of updo they wanted. The one lady even looked online to find the right style for my sister. I feel I just didn't get the same quality.

4 stars Verified customer

I got my hair cut but ended up a little too short but I do love the cut & I know it will grow back! Yes I will go back but will tell her more how I would want it!

5 stars Customer since 2018

I enjoyed my visit and was very happy with my stylist

5 stars Customer since 2016

Hillary is amazing! Makes my hair fresh healthy and knows exactly how I want it!!

1 stars Verified customer

Came in to get my hair an icy blonde. My hair was already blonde, just yellow blonde and needed to be toned. I decided to try someone new, because the girl I used to go to was so good, but just so expensive... BAD IDEA.. I told Leslie that I didn't want my hair to be grey and that I wanted an ICY blonde. She said she could make that happen.. As she was toning my hair she said "hold on let me get a second opinion on how long I should tone your hair for" It was at that moment that I knew my hair was messed up.. and sure enough I walked out of there was darker and GREY hair. Was very disappointed and when I told her it looked grey she said, "well in order to get your hair that blonde you would have to come back a few times..

1.why wouldn't you tell me that in the first place then

2.I know that's a lie because the girl I usually go to does my icy blonde EVERYTIME..

Very disappointed.

5 stars Verified customer

Everyone is very nice and professional. They also do an excellent job and provide great services at great prices!

4 stars Verified customer

Love the sales on products

5 stars Customer since 2018

Shelly is awesome!

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