I am giving it a 4 because of the wait time in relationship to the time of the visit and checking out. Robert Hancock is wonderful. He listens, answers questions, gives options, and his care is appropriate. He and his staff gave suggestions on where and how to get the best price on an expensive medicine. When leaving the receptionist at the desk ignored me for about 10 minutes before checking me out. She did this the first time I came to the office also. "Just a minute" in a friendly tone would have been enough. I also found Dr Hancock is leaving in December.