My complaint is when i look at my back yard I am very disappointed in the way it looks. I thought the grass we picked out was shade tolerant but it is not growing in certain spots. Seems like you are very responsive when I call and come out and look at it, but bottom line is it does not look like a back yard you would want to put your name on. Anyway not sure what to do but replace the grass which we do every year.
For the money I have spent with your company over the years I would like to have better results.