82.7% would refer friends and family to us

5 stars Verified customer

Great people

5 stars Verified customer

customer service was amazing!!!1

1 stars Verified customer

I was charged for new brake pads and rotors, but when I got my car home, the brakes were grinding like they had rust on them still. I took the car back and they said one of the rotors was bad. I don't understand how this would happen if they installed brand new rotors. It seems like they installed new brake pads but not rotors. Hopefully they did install new rotors when I took it back. It's driving fine now, but I shouldn't have had to take the car back, driving on grinding brakes.

5 stars Verified customer

we had flat tire on our trip .Your carcare center was great

5 stars Verified customer

I had set my appointment earlier in the week, and Jerry was ready for me when I arrived. After explaining my issue, my car was promptly put into the bay and looked at. I was communicated with the entire process, and felt as though Jerry and his team cared that I was their customer. Unfortunately, the most expensive work that they needed to do was to correct recent work at another store (not affiliated with Action Gator Tire) - I am confident that they got the job done properly, and will only come back to them. I immediately felt a difference when I got back into my vehicle. It's also nice to know that they provide a 10% discount to Cast Members of the Walt Disney Company.

4 stars Customer since 2014

I always have a good experience at car care. I have had my car for about 2 years and won't take it anywhere else for an oil change or a check up. The guys are great and I never feel like I'm being taken advantage of or tricked into buying things I don't need. It's also really great that the guys gave me a ride to the TTC so I didn't have to sit for 2 hours! I always recommend to friends to go to car care.

5 stars Verified customer

The Car Care Center did a fantastic job on my Toyota Prius.

Staff provided exceptional service in both leaving and picking up my vehicle.

Estimate was accurate and there were no surprises.

Tires and 150,000 mile service was completed in a timely manner and as promised.

Car was picked up clean and with no issues.

Cost of replacing 4 spark plugs was excessive.

I will definitely use the Walt Disney World Car Care Center again.

Thank-you for the outstanding service!

3 stars Verified customer

78 minutes. It took 78 minutes for them to START lookin at my car. "Well why didn't you get an appointment?" That's the thing! I did! I had an appoint for 3pm. I got there a little early in hopes they would maybe get to it a little sooner (that's on me). It wasn't until 4:18 pm that they pulled my car in and start working on it. I left at 5pm. It took 2 hours for an oil change. What is the point of getting an appt if it means literally nothing. Extremely disappointed at the lack of communication. If they had said anything about it being that long I would have been happy to leave it there and come back later. I had an appt for my wife's car at 5pm. We canceled that one and have not returned. The only saving grace is the location.

4 stars Customer since 2013

Their manager Jerry was there and I knew everything would be taken care of as requested because he cares about customer satisfaction! Work was done in a timely manner and I was happy with their service.

3 stars Verified customer

They got the job done, BUT the counter guy was not very friendly or patient. He offered services that were A LOT MORE than what I went there to do and gave me about 2 seconds to think about shedding the money before saying "I'm just waiting on you" with a snarky look on his face. Also he smelled like cigarette REALLY BAD. I'm sure he's not the only one that takes smoke breaks, but if eating breaks are only once a day, I certainly don't want to smell your stank when you come back from a cigarette break!!

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