3930 Washington St
STE A
Gurnee, IL 60031

Mon - Tue: 8:00AM - 6:00PM

Wed: By appointment only

Thu: 7:00AM - 5:00PM

Fri: 7:00AM - 2:00PM

Sat: 7:00AM - 1:00PM

Sun: Closed

100.0% would refer friends and family to us

1 stars Customer since 2016

On 8/6 my daughter Kaia Tolliver went to get a cleaning and the person that did the cleaning told my 10 year old daughter she had the “mouth of a 50 year old”. Then the hygienist brought me in the back to talk to me about her anxiety and mental health which has nothing to do with her teeth. The hygienist told me her enamel is completely worn down everywhere and there is nothing we can do. She also told me she had “the mouth of a 50 year old”.

As we left, my daughter is crying hysterically and thinking her teeth are ruined forever. So naturally we went on same day to a different dentistry to get a second opinion. The dentist that looked at her teeth said the hygienist that looked at her teeth was to busy to look at her teeth correctly or was not trained appropriately.

After exam the dentist noted the “worn down enamel” is her BABY TEETH and was very surprised hygienist made a big concern out of this. Kaia’s teeth are perfectly fine.

I want to know three things:

1) why she told my 10 year old daughter she had the “mouth of a 50 year old”

2) why she couldn’t tell those were her baby teeth and decided to alarm us over something that was not a concern

3) why she brought up her mental health and anxiety. That is not her place to talk about something like this at a dentist’s office.

I will be discussing this with the dentists and want to get to the bottom of what happened and am filing a formal complaint on this experience.

Keith

847-505-8311

5 stars Customer since 2022

Great customer service

4 stars Customer since 2016

Service is very friendly. The Dr. Is very thoroughly when it comes to explaining his diagnosis. Dr. Is very truthful and generous. Thank you!

5 stars Customer since 2015

Excellent service and dentistry!

5 stars Customer since 2016

I have always had great dental care in my life but what I have received at Washington Dental Excellence for the past five years has been, by far, the best! It starts with Dr. Bezouska - a former Navy officer and dentist - who stays up on the latest in his field and is so skilled, caring and patient. You can tell that he loves being a dentist. My dental hygienist - Melissa - is knowledgeable and caring. It is an incredible team! My entire family goes to the practice now and we could not be happier with the excellence of care that we receive. We have referred a number of friends to the practice and they have been thrilled with the care.

5 stars Verified customer

Excellent service and friendly staff.

5 stars Customer since 2022

Always an excellent care.

5 stars Customer since 2004

Had a crown come loose the evening before. Contacted group and they accommodated me next day. Office very busy but got me in, fixed my issue, all on time. Very pleased with level of top rate service.

5 stars Customer since 2007

We always have a great experience at Washington Dental. Everyone is always accommodating, professional and super nice! Even my children enjoy their visit.

5 stars Verified customer

Very friendly staff very clean excellent service.