23601 Inkster Rd.
Farmington Hills, MI 48336

Mon - Thu: 8:00AM - 7:00PM

Fri: 8:00AM - 6:00PM

Sat - Sun: By appointment only

95.1% would refer friends and family to us

2 stars Customer since 2020

The plowing and salting needs to impove. We are experiencing trip and falls on side walks left uncleaned and in parking lot. Dave

5 stars Customer since 2019

Great

3 stars Customer since 2019

Actually, this was once a great company, very much customer focused and actually doing what I'm asking them to do.

Well, this has changed dramatically. I would have given 5 stars, but they turned their business into an average, maybe even less company.

Unfortunately. Same excuses I hear everywhere, why things can't get done: Not the right people, bla bla. Not my problem, as a customer. If they can't deliver what has been agreed to, they should lower their rates.

Wasmer Bros. LLC replied:

Joachim,

Thank you for the feedback, we always take it to heart.

We are a little confused, however because We had spoke to you directly after the last time we serviced your property over a month ago and after the last review that you left for us. After that conversation, it seemed as though everything was fine and we have not serviced your property since then.

We have always responded to any communications or concerns of yours and we always try to be as transparent as possible as to what might be going on at that time. Throughout this pandemic and labor shortage, we have been perpetually training new people and struggling like everyone else, but have always been communicative and upfront about this. Even through that, we have had only a couple bumps along the road when it comes to our quality of service. We are sorry if this has not been acceptable, and understand that you may feel the need to find another provider next season.

3 stars Customer since 2019

Wasmer Brothers is mostly punctual and they do an OK job. They don't react well to criticism and if there is something to criticize, they blame the current worker situation instead of properly training their associates.

It's too bad, after all these years I will have to drop this company.

Wasmer Bros. LLC replied:

We are sorry to hear this. We have always tried to be as transparent and honest in our communication along with trying to navigate things and improve on our end. With the labor shortage and unprecedented turnover we have had throughout this entire season, we have to do on the job training. All of the issues you have brought up to us were related to the trimming. Coincidentally, the trimming is the first task that a newer team member will be trained on, therefore the learning process was consistent throughout the season on that task. We are sorry that we were not able to stay on top of things with the trimming issues and hope that things will improve in the future.

5 stars Customer since 2019

We appreciated the attention to detail on our landscaping/sidewalk project. The Wasmer team spent a lot of effort implementing the project under some difficult weather conditions.

5 stars Customer since 2021

No problems even though I started late in the season.

5 stars Customer since 2018

They always do a great job.

5 stars Customer since 2020

Excellent and timely service

5 stars Customer since 2021

Wasmer Bros did a beautiful job with our project. Tim listened to what I wanted, gave great suggestions, and checked in during the project. His team was efficient, courteous, and skilled.

5 stars Customer since 2019

Extremely reliable- they do an excellent job.

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