95.4% would refer friends and family to us

1 stars

I had the worst service from Waterloo Transmission than I ever had with anyone before. I took my truck for a leak, after not hearing from them for a week I called and was told that my truck needed engine work (then had just had my truck a few months earlier and this wasn't mentioned. Also I just had engine work done by someone else ) so they couldn't fix the transmission until the engine was done. I only requested that the leak be fixed. It took another 8 days to get the leak fixed. I was quoted one price and when I went to pick up the truck they tried to charge me $150.00 more than I was quoted, with no explaination as to why. Poorest service I ever had, I will not use this company again or refer them to anyone.

4 stars Customer since 2011

drew was very helpful, when he spoke to my daughter he calmed her down an assured her everything would be ok that the car would be just fine an she would be safe. i will be back if my car nnds repaired

4 stars Customer since 2012

they r gud if anyone go 2 them its da best thing u have done 2 get ur car,suv,bus fixs take it 2 them & ull see

5 stars Customer since 2011

I would like to Thank Drew and his crew for helping Crissy ( My Wife) and I this past year! I can not say enough about the service and the above and beyond the call of duty that they had provided to us! I had to travel out to Minnesota and Iowa for my job,they had replaced my transmission,then checked my truck before I left. It was short notice and they still went out of their way to make sure everything was ok for my trip! Thank-you again Drew and Waterloo Transmission for an excellant experience! I also want to mention, I feel much better now that my Wife (Chrissy) has a repair facility that she and I can TRUST!! Thank-you again Drew!! Tommy Parker

2 stars Customer since 2011

330-289-2495

Jason Karnuth at ace Mitchell bowler mart

5 stars Verified customer

They were quick to get my vehicle in and let me know the problem. I was given the option to fix it at the cheapest price or fix at their recommendation, they would fix it either way. Very honest with me and I had my vehicle the same day. I highly recommend them for working on your transmission.

5 stars Customer since 2010

Great Job getting us in quickly and being so courtious as always! Drew was efficient and quick with service time completion and easy check out. Tom, thanks again for the M&M's. We will be back to your business when our vehicles need service. Thanks again!

5 stars Customer since 2011

I've had a transmission fail before. So, I can actually compare the two shops.

1. Service was much faster

2. Shop, yard, office and employees were much cleaner.

3. They ask you to come back for a free check in 2 weeks so they make sure it is working right. This shows pride in their work.

4. They do a good job of explaining what could be wrong and answer your questions.

5. They seem to create an atmosphere of pride in their job. The certificates on the wall for the courses the employees take shows this. I think this can only promote loyalty. Loyalty means more job experience.

6. Waterloo did diagnosis from the electronics and looking in the pan rather than dropping and taking apart the transmission first thing. That means you aren't $300 in the hole before you know which direction it is best to take.

7. The other place recommended a rebuild on a transmission damaged much more than this one (since they already had it apart). That gave them a higher profit margin for their labor compared to shoving in a factory manufactured transmission. Waterloo recommended the factory remanufactured in order to get the upgrades done in the transmission in the last 6 years. Something not mentioned at the other shop and mentioning that the rebuild could be less but could be more when all was said and done.

5 stars Verified customer

Reccomend this business to anyone. Tom and Drew are great people!!!

5 stars Customer since 2011

Tom and the gang were a great help in getting me back on the road