95.0% would refer friends and family to us

5 stars Customer since 2012

So far so good. Andy, it was a pleasure working with you on the Honda Civic Transmission. I will definitely recommend Waterloo to all I know.

5 stars Customer since 2011

Although transmission service is nothing to look forward to, if it has to be done Waterloo is the place to go. Knowledgeable mechanics are worth the time and money. It's also nice to know that you won't be financially taken advantage of. It is what it is, and I'm grateful that Steve and Waterloo were there I needed them.

5 stars Customer since 2012

Great service! Very happy with my experience.

4 stars Customer since 2012

I took the girlfriends car in for a noise in the front end... It took them less than a day to find the problems.. Then about a half a day to fix.... And very reasonable...I will be returning for a visit a the future for sure

2 stars Customer since 2012

I brought my car in after it had been shifting hard for a short time and finally stopped catching gear all-together. It was described as "slipping" by another mechanic.

Their prognosis was that there were rusted parts and that they wouldn't have to pull the transmission, but the parts were expensive. The transmission repairs came to a little over $900, not including the oil change I requested.

The following morning I turned on the car, flipped it in reverse, accelerated, and nothing. I was already "slipping" again, less than 13 hours later. On top of that, I picked up some all-new clicking noises that I hadn't had before I brought it in, and it still shifts horribly. Note: Aside from that first time I shifted into reverse, the slipping hasn't happened again in the week since I've had my car back.

For that kind of money and to still be having some of the problems that I had before I brought it in, PLUS what appears to be some new ones, I regret taking it to Waterloo.

5 stars Customer since 2011

Thanks Andy,Steve and Cory for the GREAT JOB!I am going to check my van to see the improvement in my gas milleage-so far it is looking good!!!Also,it is nice to have that Hi-Speed blower position,especially now with this cold spell we are having!This is a PROFESSIONAL Shop,with PROFESSIONAL People working there,and they all are the BEST at what they do!I always go to this shop when I need help,and will always refer others to them!THANKS FELLAS!!!

5 stars Customer since 2011

Employees and service are the best, Andy is a great asset to your company.

4 stars Customer since 2012

very pleased with the workmanship,honesty,friendly staff and the short time needed to complete the repairs.

Will reccomend Waterloo to everyone.

Thank you for making us feel like "people"not a dollar sign.

5 stars Verified customer

Recently on a family vacation from FL to OH we had our van's transmission go bad. We had no idea what to do or where to go. I found Waterloo's website and the diagnostic form was simple to fill out and I heard back from them within a few hours (did I mention it was Christmas time). They asked a few more questions and offered some possibilities over the phone. I set up a time to take it in and they patiently waited on the van and tested it several times to verifty the problem it was having. As soon as they knew, they called me and offered solutions. Even though I opted out of the repair, simply due to age of the van, I was not pressured to spend money I didn't have. They are notch above and I only wish we had a company like this in FL. Thank you!

5 stars Customer since 2011

THANKS Andy,Corey and Steve for another Fine Job!This job was carried out in a professional manner,and ALL parties concerned went the extra mile for me!I highly recommend this shop and ALL of the Technicians working there-they are true professionals!When I need these guys,I KNOW that I can count on them!