Went in for a cleaning and teeth whitening. The dental hygienist began prepping to 'isolate' my gums for the whitening prior to the cleaning...which should've been done before. A dental assistant had to come in and remind her that I had a cleaning schedule before the whitening. So she took about 10 minutes, if that to do the cleaning then began prepping for the whitening again. She promised she would be in the room the whole time and to let her know if I was getting any hot spots. Once the prepping was complete and she applied the bleach and brought the light to my teeth then hit the light with her rolling chair. Fine, she accidentally hit it. Then it happened again and again and probably about 5 times after that. Each time she hit the light with her chair it would hit my teeth and jerk my face. Mind you I had a lip retractor in my mouth and couldn't say a thing. Not once did she apologize but just put it back and left the room when she said she would stay. She just would come back to the room when the machine would beep and reapply the bleach for the next 15 minute session. By the third 15 minute session I started getting a hot spot, but yet again she was not in the room for me to notify her so I tried to put up with the pain and finally had to push the UV light away. A dental assistant happened to walk by and called her to come back into the room. She asked what was wrong and I pointed to the hot spot and she applied relief gel and said she would like to just apply to the top for the fourth session. It didn't take long for my top teeth to start hurting a couple minutes into the fourth, but yet again she was no where to be found so I had to push away the light and tried to signal her or whomever to come back into the room.
I was not satisfied with my teeth whitening experience. I will admit I have sensitive teeth and was forewarned it would sting for a bit, but her unprofessionalism made it that much worse. I also understand it is an hour long procedure and that she may walk away at some point to run to the restroom. But these weren't just bathroom breaks and I could hear her chatting down the hall. She should not say she will be in the room if she does not follow thru. Once the fourth session was cut short and the lip retractor was taken out, my teeth hurt too much to speak up. I was ready to pay and get out. However, I ended up waiting at the check out counter while she was chatting away with the front desk person till another coworker had to come up and say theres a customer waiting. Thank you for allowing me to speak about my experience, I hope it is used so someone else does not have the same experience I did.