3016 Guadalupe St
Suite B-100
Austin, TX 78705

Mon: Closed

Tue - Fri: 9:30AM - 8:00PM

Sat: 10:00AM - 6:00PM

Sun: By appointment only

99.5% would refer friends and family to us

5 stars Verified customer

I went to Monica for the first time yesterday for a hair cut and am so glad I did. She listened to what I wanted and was very meticulous. She seemed knowledge and experienced and was very friendly.

The receptionist could not have been any nicer. Both when I came in and when I was checking out. I was looking at couple of different products (a little pricey) and she offered to give me samples before I bought them to see if I liked them.

5 stars Customer since 2015

Well I have found my new hair salon! Awesome.

Appreciate the reminders of appointment and the beverage selection offered. Tierney was great and I will be happy to tell my friends about Waterstone!!

1 stars Verified customer

The make up was ugly with shitty products and she terrible cut my hair.

Waterstone Salon replied:

Thank you for your feedback. Without feedback like your's we would not be able to constantly improve upon our service. We strive to provide the best experience possible and I apologize that you did not receive the very best. Thank you again.

5 stars Customer since 2014

Customer service and attention to detail is exquisite. Left a very happy with results and super grateful that I was welcomed as a walk in. Will def return and highly recommend.

5 stars Customer since 2014

I called in to make an appointment, was scheduled within the next few hours, and had a tremendous experience with Tierney! The service here is great, the people are very amicable, and the haircut was fantastic. I'm definitely coming back!

3 stars Customer since 2013

I'm really torn about my experience with Waterstone Salon. The atmosphere is wonderful. I like that it's so close to my work and apartment, and the price is competitive for the quality of the services I received.

Unfortunately, I have some issues with customer service. I needed to reschedule my last appointment there, so I called and ended up getting their voice mail. I left a detailed message and my contact information, but wasn't called back to reschedule, or at least to confirm they'd cancelled the appointment time. Leaving a second message on the day of my original appointment was how I got a call back. We rescheduled for later in the week, and in the grand scheme of things, it was only a minor inconvenience. My biggest complaint is with the stylist. Our first appointment was great: he was chatty, friendly, and he gave me a great cut. At my second appointment, his conversation sailed far past the line of appropriateness. I appreciate that stylists are friendly and sometimes informal with their clients, but I don’t want to have an extended, detailed conversation about our sex lives. After trying to redirect the conversation a few times, I finally just stopped responding until he seemed to get the hint.

It’s been two months since my last appointment, and I’m in need of a new cut, but I finally decided that going back to him wasn’t worth it. I’d rather try my luck with someone new.

5 stars Customer since 2014

My experience at Waterstone was fantastic! Erin, my stylist, is a pro! My haircut was superb. She really put in the effort to address my needs. I got exactly the cut I wanted and more. I left Waterstone feeling refreshed and energetic. Im looking forward to bringing my hair needs to Waterstone in the future. I recommend this salon to my friends. 5 stars!

5 stars Customer since 2009

Always love to see Kristin and she always does a beautiful job.

5 stars Customer since 2009

Another great razor cut from Nancy. Feel lighter and prettier with my new do.

5 stars Customer since 2013

We just love Katie. My daughter, my partner and myself all go to her and she is amazing. Can't say I've ever had a better hairdresser!! The salon is great, everyone is professional and it just has a good vibe!