Mary is wonderful. The only issue I have is the lack of explanation as to why they won’t bill insurance for the first visit of the year. I don’t recall this in past years and if insurance hasn’t changed it doesn’t make sense.
Thank you for your review, with that said, it would be nice to know to whom we were responding, that way we could address the situation. In a lot of cases if a patient is on a wellness program, the insurance company will not pay. There's so many insurance companies, so many situations that would prevent an insurance from paying. If we knew the situation, we would love to address the concern.