Everyone was great - from the receptionist to the doctor. I went to be fitted for my first pair of contacts and in less than an hour I left wearing my new contacts. Lisa took me through how to put them in, take them out, and how to care for them. The receptionist got me processed in as a new patient before I arrived via the web and she hooked me up with a follow-on appointment the next week. Most places over book and don't have appointments for weeks or months. The doctor was very professional. She gave me a thorough exam and explained everything while she was doing it. This review is being written the next day and I have my new contacts in. I got out last night and in this morning without an issue. I highly recommend this team. They are very friendly, informative, and professional. They also figured out my insurance coverage for me. Great customer service.