I was very impressed with every aspect of this clinic with the exception of the insurance department. All the employees are very professional. The equipment is technologically advanced, and Fred Mothershed proved to be every bit as knowledgeable, thorough and personable as I was told.
As I said, I was pleased with everything except that the insurance department would not file the claim on my vision insurance. The reason they gave was it was not a network plan. This is a big problem for hundreds of people who have the same plan I have. I want to pay my bill up front, but it would be a big help for me if the insurance clerk would file the claim for me to be reimbursed.
Many people who have difficulty with insurance forms would be greatly served if the clerk would file the claim. The clerk is familiar with filing claims, and has the computer software to easily do it. I will be following up with the insurance department to try to persuade them to help their clients with their claims.
My review would have been 5 stars if the insurance clerk would have assisted in filing my claim.